Technical Support Specialist
Commercial – Technical Support Department

Advanced Cell Diagnostics, Inc. (ACD) is a leader in the field of molecular pathology and tissue-based diagnostics. Our core RNAscope® technology is the world’s first multiplex fluorescent and chromogenic in situ hybridization platform capable of detecting and quantifying RNA biomarkers in situ at single molecule sensitivity. RNAscope® is an ideal platform for developing the next generation of tissue-based companion diagnostics. We are committed to continued innovation to bridge the gap between basic research and clinical medicine to fulfill the promise of personalized medicine.

2017 June 16

Education Experience

  •  MS or PhD in molecular biology, biochemistry or similar discipline with laboratory work as a key component
  •  Preference for experience in pathology, histology and tissue analysis, including preparation of tissues and reagents for IHC, ISH and Imaging.
  •  Minimum of 5 years of laboratory experience with experimental  design , cell and molecular techniques.
  •  Technical customer support (using defect tracking systems) or application development experience.   Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills.
  • Committed to total customer satisfaction with outstanding interpersonal skills and professionalism.
  •    A team player.

Duties and Responsibilities

  • Primary responsibility is to provide application assistance, product training and system troubleshooting via phone and email.
  • Ensure customer service excellence and guaranteed response times by actively monitoring support emails, phone calls and ensuring all issues are resolved in a timely and comprehensive manner.
  • Log customer cases in Sales Force, track and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution. 20-30% travel is expected.
  • Active liaison role with Global Support Team, Sales, Marketing and R&D. 
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Advanced Cell Diagnostics

Our new headquarters office starting May 2016:

7707 Gateway Blvd.  
Newark, CA 94560
Toll Free: 1 (877) 576-3636
Phone: (510) 576-8800
Fax: (510) 576-8798

 

Advanced Cell Diagnostics , S.r.l.

Via Calabria15
20090 Segrate (Milano) - Italy

Phone: +39.02.95360323
Fax: +39.02.95360992
For European orders: order_europe@acdbio.com

Advanced Cell Diagnostics China

Building 15, No. 26 Xihuan South Road
Beijing Economic-Technological Development Area
Beijing, China, Zip code: 100176

400-966-1796
info_china@acdbio.com
For general information: Leon Li lli@acdbio.com
Web: www.acdbio.com.cn

For general information: info@acdbio.com
For place an order: order@acdbio.com
For product support: support@acdbio.com
For career opportunities: hr@acdbio.com